Blu Sky: 4x Higher Client Satisfaction in 4 Months

About Blu Sky

Blu Sky is one of the UK's leading accountancy firms for high-growth businesses. From tech startups to scale-ups preparing for an exit, they deliver the kind of proactive, strategic advice that helps ambitious companies reach their next milestone.

Given the complexity of their client base and the ever-evolving regulatory landscape, Blu Sky's team needed a way to maintain their high-touch service model while handling an increasing volume of detailed, technical work.

The Opportunity

Facing rising client expectations, increasingly complex regulations, and an ever-growing workload, Blu Sky needed a more efficient approach to maintain high-quality service while scaling their operations.

“Staying ahead of rising client expectations requires constant innovation,” said Chrissie Krappe, Managing Director. Traditional workflows were no longer sustainable in such a dynamic environment.

“Efficiency is essential to delivering high-quality service,” Krappe emphasized. The team needed tools that could handle routine analytical work while freeing advisers to focus on client relationships and strategic guidance.

The Solution

For the past four months, Combinely has been working side-by-side with Blu Sky team members, shadowing their workflows to understand where time was lost and how AI could help deliver more proactive advice at scale.

Coco, an AI coworker for accountants, is now Blu Sky's busiest team member—handling over 2,000 tasks in the past month alone. By working like a real team member using existing tools, staff don't need to learn new software. They can hand off work the same way they would to a junior colleague.

The result is a tool that fits naturally into how accountants already work, rather than asking them to adapt to a new system.

The Results

The client impact is clear: since onboarding Combinely in October 2025, Blu Sky has achieved 4x higher positive client sentiment, driving increased growth and retention.

Blu Sky's clients—from tech startups to scale-ups preparing for an exit—now benefit from deeper, more personalized services that result in better outcomes. The team has more time for strategic conversations, while routine analytical work happens in the background.