Terms of Service
Last updated: 23 September 2026
1. Agreement and precedence
These Terms are between Combinely, Inc., a Delaware corporation ("Combinely", "we") and the person or entity accessing the Service ("Customer", "you"). By creating an account, installing the Combinely Excel Add-In, or using the Service, you agree to these Terms.
If Combinely and Customer have entered into a signed Cloud Service Agreement, that agreement controls and these Terms do not apply to the extent of any conflict. These Terms govern self-serve and marketplace access only.
2. The Service
The Service consists of the Combinely web application ("Webapp") and the Combinely Excel Add-In ("Add-In"), together with related documentation.
3. Licence to the Add-In
Subject to these Terms, Combinely grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Add-In on devices controlled by Customer and its authorised users, solely for Customer's internal business purposes. The Add-In is made available at no separate charge, but requires an active, paid Combinely subscription to function. The licence is suspended or terminated automatically if that subscription lapses, is suspended, or ends.
The Add-In is licensed, not sold. Combinely retains all right, title and interest in the Service.
Microsoft is not a party to these Terms. Microsoft is not responsible for the Add-In and provides no warranty, support or maintenance for it. All support requests go to Combinely.
4. Accounts and users
Customer is responsible for all activity under its accounts and for its users' compliance with these Terms. Customer must protect the confidentiality of credentials and notify Combinely promptly of any suspected compromise or fraudulent activity.
5. Restrictions
Customer will not, and will not permit anyone else to: (a) reverse engineer, decompile or attempt to derive source code from the Service, except where applicable law prohibits this restriction; (b) sell, transfer, sublicense, lend, rent or distribute the Service, or otherwise allow third parties to access it; (c) remove proprietary notices; (d) copy, modify or create derivative works of the Service; (e) conduct security or vulnerability testing against, interfere with, degrade the performance of, or circumvent access controls of the Service; (f) access data or portions of the Service without authorisation; (g) use the Service to build a competing product or service; (h) use the Service for High Risk Activities or any activity prohibited by applicable law; or (i) submit content to the Service that Customer does not have the rights to submit.
6. Customer content, usage data and AI
Customer retains ownership of Customer Content. Combinely may copy, display, modify and use Customer Content only as needed to provide and maintain the Service.
Combinely may collect and analyse Usage Data and may use it to maintain, improve, enhance and promote its products and services. Combinely may disclose Usage Data to third parties only in aggregated form that does not identify Customer or its users.
No AI training. Combinely will not use Customer Content or Usage Data to train any artificial intelligence, machine learning, large language model or similar system.
The Service uses AI and machine learning models. Output may be incorrect or incomplete. The Service is not a substitute for professional judgement and is not a substitute for human review. Customer is responsible for reviewing output before relying on it.
7. Privacy and data protection
Combinely's handling of personal data is governed by the Privacy Policy (combinely.ai/privacy-policy) and the Data Processing Agreement (combinely.ai/legal/dpa), both incorporated into these Terms by reference. The DPA applies automatically to all Customers and controls over these Terms as to personal data.
Combinely's current subprocessors are listed at combinely.ai/legal/subprocessors.
Customer will not submit Prohibited Data to the Service unless expressly agreed in writing.
8. Fees and subscription
Fees, billing frequency and subscription term are as presented at the point of purchase. Fees are exclusive of taxes and non-refundable except where these Terms expressly provide otherwise. Subscriptions renew automatically unless cancelled before the end of the then-current period. Combinely may suspend access for accounts more than 30 days past due.
No separate fee is charged for the Add-In. Access to the Add-In is included with an active Combinely subscription and ends when that subscription ends.
9. Term and termination
These Terms apply from first use until terminated. Either party may terminate for material breach that remains uncured 30 days after notice. Combinely may suspend or terminate access immediately for breach of Section 5.
On termination, Customer's licence ends and Customer must uninstall the Add-In. Sections 5, 6, 10, 11, 12 and 13 survive.
10. Warranties and disclaimers
Combinely warrants that it will provide the Service in a professional and workmanlike manner. Except as expressly stated, the Service is provided "as is" and Combinely disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence or for fraud.
11. Limitation of liability
Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue.
Each party's total aggregate liability is capped at the greater of (a) 1x the fees paid or payable by Customer to Combinely in the 12 months immediately before the claim, or (b) USD 5,000. This cap does not apply to Customer's payment obligations, either party's indemnity obligations, or a party's breach of confidentiality caused by gross negligence or wilful misconduct.
12. Indemnification
Combinely will defend Customer against claims that the Service, used in accordance with these Terms, infringes a third party's intellectual property rights.
Customer will defend Combinely against claims that (a) Customer Content, used in accordance with these Terms, infringes a third party's rights, or (b) arise from Customer's breach of Section 5.
13. Governing law and jurisdiction
13.1 If Customer is located in the United Kingdom, the European Economic Area or Switzerland, these Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
13.2 For all other Customers, these Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles, and the state and federal courts located in Delaware have exclusive jurisdiction.
13.3 In each case, the United Nations Convention on Contracts for the International Sale of Goods does not apply. Nothing in this Section limits mandatory protections available to Customer under the laws of its place of residence or establishment.
14. Changes
Combinely may update these Terms. Material changes take effect 30 days after Combinely posts the updated Terms or notifies Customer. Continued use after that constitutes acceptance.
15. Contact
Combinely, Inc., 650 California St, San Francisco, CA 94108, USA.
Support: support@combinely.ai. Security: security@combinely.ai. Legal notices: arthur@combinely.ai.